Why is it called MBT?

MBT stands for “Masai Barefoot Technology.” The product name was inspired by the Masai tribe of Africa. Their elegant upright posture and lack of joint and back problems are attributed to walking on uneven, natural surfaces — which is emulated when wearing MBTs.

2. Why is MBT the anti-shoe?

Conventional shoes stabilize and cushion the foot in an unnatural way. The unique sole construction of MBT creates a natural instability and activates the "natural cushioning system" (small muscles around the joints).  MBT is the functional antithesis of a conventional shoe and therefore the anti-shoe.

How can I choose a right size for my MBT shoes?

MBTs start from a size 35 to 41 in the women’s range and 39 to 47 2/3 in the men’s range. MBT sizing is different therefore your size will vary depending on the styles. For more information, please click Size Guide.

Can they help me to lose weight?

MBTs will help you become more active consuming more energy during the course of your normal activities of daily living. Wearing the MBTs during aerobic exercise will help you burn more calories, thus helping to lose weight and gain a more sculpted appearance.

What ages can wear MBT shoes?

The suitability of MBT is not based on age but on fit and ability to walk properly and comfortably in the MBTs. As long as there is a good fit and there is adequate strength around the foot and ankle to walk with a good gait pattern, MBTs are appropriate. In general, there is no upper age limit but children younger than ten may have difficulty with the current range of MBTs.

How long should I wear my MBTs for at first?

MBT usage should be between 1 to 2 hours per day for the first week, and then gradually building up the time, until the MBT can be comfortably worn for over 2 hours, by which time muscle activation and proprioceptive feedback are sufficiently attuned to wear the MBT all day, every day. Basically, there's just one simple rule: listen to your body!

Can I do the following in my MBTs: squash, badminton, tennis and football?

MBT is designed as an instability shoe to stimulate the muscles responsible for posture and balance. It replicates walking on an uneven surface: so imagine playing squash etc on uneven ground. Therefore it's not suitable to wear MBTs for agility sports in general (such as racquet sports, football or dancing).

Does body weight have an influence on wearing MBTs?

No. Due to the complex nature of the technology in the Masai Sensor, so you could set your mind at rest to wear MBTs to enjoy your time. And please noticed that MBTs will disintegrate if put in the washing machine, and they cannot be repaired.

I love my MBTs and want to wear them all of the time, but I'm getting blisters on my heels, what can I do?

Do you have the right size? MBTs should be snug on the instep, tight on the heel and comfortable on the toe. If there is any slipping at the heel it is possible that they are too large for you, or if your foot feels as though it is struggling to move but can't, it may be that they are too small. In either case you need to return to the dealer where you bought them so that they can check the fitting.

Are your laces tight enough? It might seem obvious that you'd need to do up your shoes tightly but this does really make a difference. Pull the laces firmly from the very front of the foot to ensure that the foot is held snugly and does not slip. You will usually gain about an inch of lace by doing this and, for most people, this will be enough to make sure they stay snug.

What socks are you wearing? The type of socks you wear is really important as the wrong ones will increase heat and friction which may cause blisters. We recommend that you wear good quality sports socks made from a breathable material that cover the ankle completely (i.e. not 'rainer socks'? Do not wear tights, pop socks, or socks made from polyester or nylon; and do not wear any style other than the Kisumu sandal with bare feet. It might also be a good idea to try anti-blister socks which have a double layer of fabric so that the outer layer moves with the shoe but the layer next to the skin does not, therefore reducing friction.

Extra measures If the above things do not have any affect you might need to try gel pads as some people find that the shape of their ankle might not be compatible with the shape of the MBT inner heel, for example their heel or ankle may be thin or bony.

My MBTs are dirty. What can I do?

Can I just put them in the washing machine? No. Due to the complex nature of the technology in the Masai Sensor, MBTs will disintegrate if put in the washing machine, and they cannot be repaired.

Can I get them wet? No. Due to the complex nature of the technology in the Masai Sensor, MBTs will disintegrate if put in the washing machine, and they cannot be repaired. MBTs should not be put in an oven, microwave, or under a grill! Believe it or not people have tried, and it has never ended well!

The correct method: The sole construction and Masai Sensor of MBTs should not be exposed to aggressive liquids (acids or disinfectants), salt, oil, manure, blood, protein, grease, fertilisers or mud. If they are exposed to these substances they must be cleaned as soon as possible.
To wash MBTs thoroughly inside and out, use a soft brush (old tooth brush/nail brush) and clear mild liquid hand soap with water up to 30°c. Remember to dry them upside down so that the water drains away from the sole It is best to clean your soiled MBTs immediately so that dirt does not become ingrained

1. Do you accept international orders?

Yes, we accept orders from Australia, Belgium, Canada, Denmark, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly though our website. If you are outside one of these locations, just email support@mbtmall.com. We can ship your order almost anywhere in the world utilizing DHL and EMS.

What are the accepted forms of payment?

We accepts payment by valid Credit Cards only-Visa, MasterCard . Payment by cash, cheque, money orders, government subsidized program card, gift card, personal check or store charge account is unavailable.

Is My Payment to shoesdealing.com Secure?

All Payments are done online through the 100% secured. shoesdealing.com have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology - Our On-line Ordering system is the industry standard for encryption technology-to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.shoesdealing.com. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

How do I cancel an order?

Please contact our Customer Service Department via email or msn within 6 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.

Why am I getting an error when I try to pay with my credit card?

If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing if your three orders or more did not go through.

Why was my credit card charged if my order did not go through?

If you did not receive an order confirmation number at the end of the transaction, your order was not completed. shoesdealing.com will reserve funds for purchases from credit cards. These reserved funds will appear back on to your credit card within 24-48 hours. All successful orders that receive an order confirmation number will be billed the charged amount when the item is shipped from our warehouse.

1. Do you do international deliveries?

Yes, we do shipping to those countries and regions including Australia, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Ireland, Italy, Japan, Korea, Republic of Malaysia, Netherlands, New Zealand, Norway, Portugal, Russian Federation, Spain, Switzerland, Taiwan, United Kingdom and United States.

How can I track my order?

We have the tracking number once shipment released, and then we send tracking number to you, after you get tracking number, you can track shipment on carrier's website, if you cannot see records on the site right away, please try to see records later, because sometimes the carrier input the shipping information slowly, however, we gurantee that the shipment been on the way when you got tracking number from us.

Will I need to sign for my order on delivery?

Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery.

How long will it take to receive my order and how much will shipping cost?

The time for delivering depends on your location, the item(s) you ordered. Usually, we would arrange your shipment in 12 hours once your payment is cleared. There are two shipping methods. EMS is the main shipping method, which is free of charge, it takes 5-7 business days to arrive your door. And please notice that orders from some long distance countries, such as Italy, Netherlands and so on, should be shipped by DHL Express, $18 each item, usually arrived in 3-5 business days . For more shipping information, please link Shipping Policy.

1. What is your return policy for items ordered online?

If for any reason you were unsatisfied with an item, we will assist you with an exchange or refund. You could return the unsatisfied item(s) to us within 14 days. Please notice that the returned item(s) should in resalable condition (unworn, unwashed, with the tags still attached). And the exchange/return form must be included with the item when returned. Please understand that post and packaging is non-refundable, except items have been returned because the faulty caused by our site. Once we receive your returned item(s), we would process the item exchange or refund promptly. Any more information for returning, please link Return Policy.

How do I return a product purchased at shoesdealing.com?

We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you feel the need to return or exchange an item, we will gladly make it happen.
Items can be returned for a refund or exchange for any reason within 14 days of the date of purchase. After 14 days, items must be unworn and unwashed to receive a refund or exchange. Refunds will be issued based on the original form of payment.

Without a receipt:
Items originally purchased from our store can be returned for an exchange at the current selling price if the item is unworn and unwashed.
Reserving the Right:
shoesdealing.com reserves the right to make adjustments to the Return Exchange policy. Special circumstances may require partnership with corporate business partners.
For more information, please click Return Policy.